Help Center

1. What is a GiG?

A GiG is a promotion that allows a business to incentivize Franki users to come to their business, purchase their products, and create video content about their experience.

2. Can I decide how many people win my GiG?

Yes, the business owner decides on how many winners and the parameter rules that need to be met to complete a GiG (e.g. your video must be longer than 20 seconds).

3. Can I create a GiG for other businesses?

No, you can only run GiGs for your own business that you either own, work for, or represent (e.g. marketing agency).

4. Can I give a discount or product out, instead of cash in my GiG?

No, prizes for GiGs can only be paid out in cash.

5. Will other businesses in my industry near me be able to run GiGs at the same time?

Yes, we work with you to ensure your GiG stands out and attracts the right user for the GiG you're running.

6. Is there a maximum I can spend on GiGs?

No.

7. What if I don't like the video?

Only videos that are offensive or defamatory toward your business will be removed. We have a report feature that allows you to flag any content that does this, we also have internal team members and systems that look for this kind of content. If a video successfully completes the GiG, the prize must be paid.

8. Are there a max amount of GiGs or prizes I am allowed to award per month?

No.

9. How do you decide who wins?

You decide how many, how much, and the rules. All prizes must be paid out if each video completes the predetermined rules. However, here at Franki we aren't unreasonable, and if a video is completely unusable, it may be removed from the completed GiGs on a case-by-case basis.

10. What happens if a GiG isn't fulfilled? / What happens to the money that is not used?

Once the GiG close date is reached, any funds that aren't fulfilled will be credited to your account. i.e. You have funded your account for 10 potential winners of $20 per winner (total $200), you receive 8 submissions, all of which successfully completed the GiG, leaving 2 prizes of $20 (total of $40) leftover, this $40 will be credited to your account to be used on other Franki purchases or a secondary GiG.

11. How can I claim, customize, or change my business profile information in the app?

Information that can be updated within the Franki Admin panel (membership required) includes your profile photo, description, address, website, contact information, GiGs, and other related items. The specific location data (latitude and longitude) of your business that allows it to be displayed on our map is pulled through Google My Business. More information on updating that information can be found here. Please reach out to our support team at support@frankiapp.com if you need additional guidance.