Help Center
About Franki
How does Franki's cash back work?
Franki offers cash back at participating restaurants and businesses. To earn:
1. Activate an offer in the app before making a purchase.
2. Pay with your connected card within 4 days.
3. Get cash back in your Franki wallet within 5-10 business days.
Why do I need to connect my card? Is it safe?
Franki securely connects your debit/credit card via Plaid, the same service used by Venmo and Cash App. This allows us to track eligible purchases and award cash back—we never store or see your full card details. More details in Security.
How does Franki use my data?
Franki does not share or sell your personal financial details. We only use purchase data to verify transactions for cash-back rewards. Your purchase history is only available to us when a card is securely connected! More details in Security.
I made a purchase, but I don't see my cash back. What should I do?
If you're missing a cash back reward and it's past 10 business days, click on the activated offer in your wallet and tap "Contact Support." Once you fill in the details and provide us with a transaction receipt, our team will investigate further.
How do I level up in the Franki Social Club?
You level up by consistently engaging with the app—making purchases at participating businesses, rating and reviewing your visits, and posting helpful videos for your fellow Social Club members to engage with. Each level unlocks new rewards and perks! More details in Levels & Benefits.
How do I refer friends and earn a bonus?
Share your unique referral link or have friends input your username in the Franki wallet under "Who brought you to Franki?" within 7 days of signing up. You'll earn $2 when they sign up & connect a card, plus $10 when they make their first cash back purchase. Learn more in Referrals.
How do I withdraw my rewards?
Rewards are processed through your Franki wallet. You'll need to connect bank account or debit card in the app to withdraw. Then visit the "Withdraw" arrow at the top of the wallet screen and follow the instructions. Learn more in Payouts & Withdrawals.
I don't see a business I want to visit on Franki – can I add it?
Yes! Franki has an advanced search in the video upload screen that should allow you to find businesses that are not in the app. You can also request to add a business using the "Add a Business" feature in the three dot menu of your profile or email add@frankiapp.com with the business name and details. More info in Lists.
How will Franki help grow my business?
Businesses can partner with Franki to offer exclusive cash back incentives, boost their organic videos, and gain more exposure through community engagement. Interested in becoming a Franki partner? Email business@frankiapp.com to learn more.