Help Center

About Franki

How does Franki’s cash back work?

Franki offers cash back at participating restaurants and businesses. To earn cash back:

1. Activate an offer in the Franki app.
2. Pay with your connected credit card at the activated business during eligible offer period (see offer for details
3. Your cash back will track automatically (or via receipt validation if required)

Cash back rewards should appear within 3-5 business days after the transaction has been posted by your credit card (timing depends on the merchant and your bank).

Why do I need to connect my card? Is it safe?

We securely connect your card via Olive so you can earn cash back on eligible purchases. Your information is safe, never sold, and more details are available in Business & Payments → Security.

How does Franki use my data?

Franki does not share or sell your personal financial details. We only use purchase data to verify transactions for cash-back rewards. Your purchase history is only available to us when a card is securely connected! More details in Security.

I made a purchase, but I don’t see my cash back. What should I do?

This can happen if:

1. The offer wasn’t activated before purchase
2. The purchase is still processing
3. The merchant processed the transaction differently than expected
4. The payment was made through a third party (like PayPal or delivery apps)

If your cash back doesn’t appear after 5 business days, reach out to support@frankiapp.com

How do I level up in the Franki Social Club?

You level up by consistently engaging with the app—making purchases at participating businesses, rating and reviewing your visits, and posting helpful videos for your fellow Social Club members to engage with. Each level unlocks new rewards and perks! More details in Levels & Benefits.

How do I refer friends and earn a bonus?

Share your unique referral link or have friends input your username in the Franki wallet under "Who brought you to Franki?" within 7 days of signing up. You'll earn $2 when they sign up & connect a card, plus $10 when they make their first cash back purchase. Learn more in Referrals.

How do I withdraw my rewards?

Your bank account is used for withdrawing your rewards, not for earning cash back. You will still connect a valid bank account securely through Plaid to withdraw rewards. Learn more in Payouts & Withdrawals.

I don’t see a business I want to visit on Franki – can I add it? 

Yes! Franki has an advanced search in the video upload screen that should allow you to find businesses that are not in the app. You can also request to add a business using the "Add a Business" feature in the three dot menu of your profile or email add@frankiapp.com with the business name and details. More info in Lists.

How will Franki help grow my business? 

Businesses can partner with Franki to offer exclusive cash back incentives, boost their organic  videos, and gain more exposure through community engagement. Interested in becoming a Franki partner? Email business@frankiapp.com to learn more.