Help Center

1. I found an inappropriate video in the app.

How can I take it down? Unfortunately, there are some bad people in the world that want to ruin a good thing. If you find something offensive and it violates our terms of use or community guidelines you can flag it as inappropriate to take it down for us to review and take the necessary action. Open your app, find the inappropriate video > tap the Flag icon. The video will be removed in the app and we will review it and take the necessary action. Thanks for letting us know!

2. Why was my video disapproved from a GiG?

Most likely it didn't follow the rules of the GiG as posted on the GiG description. If you feel like this was a mistake and you'd like us to take a further look, reach out to support@frankiapp.com. We get back to everyone as quickly as possible and we're a small team, so please be patient - we want to get your answers!

3. How can I get help if the issues I'm having are not answered here?

Please reach out to support@frankiapp.com and we'll help with any issues or questions you may have. We get back to everyone as quickly as possible. We're a small team, so please be patient - we want to get your answers!

4. I can’t sign up for an account because an account with my email address or phone number already exists.

Please reach out to support@frankiapp.com If you signed up for Franki with your email address or phone number but you can't remember your password, you can reset your password and log into your account. If you've typed your email address or phone number correctly and see a message that an account with your email address or phone number already exists, let us know by emailing us at support@frankiapp.com.

Keep in mind that an email address can only be associated with one Franki account.

5. How do I delete my account?

When you delete your account, your profile, photos, videos, comments, likes, and followers will be permanently removed. If you'd just like to take a break, you can temporarily disable your account instead. After you delete your account, you can't sign up again with the same username or add that username to another account, and we can't reactivate deleted accounts.

To permanently delete or temporarily disable your account reach out to us at support@frankiapp.com.

6. I can't remember my login information

If you created your Franki account with your email or phone number, and can't remember your password you can open the app, go to the login screen, tap Use Phone or email, enter your email or phone number, and then tap on the “Forgot your password” button. Enter your email or phone number and we will send you a message with recovery instructions. If you used Facebook, Google or Apple to authenticate, you'll have to recover your password with them!

If you forgot your email or phone number then we're unable to help.

7. How do I reset my password?

To change your password go to your Profile, tap on the “Settings” icon, tap on change password, and enter your email so we can send you recovery instructions.