Help Center

1. What is Dwolla?

Dwolla is a powerful payment platform that securely connects to bank or credit union accounts to enable the transfer of money for any individual or organization in the U.S.

2. What is Plaid used for and where can I learn more about Plaid security

Unfortunately we do not control the banks that Plaid supports. They boast over 90% of US banks being supported. If you cannot find your bank when trying to link your bank account, reach out to support@frankiapp.com and we will help you determine the best path forward to receive your well deserved gigs earnings.

3. What if my bank is not showing up in the list of banks that Plaid supports?

Please reach out to support@frankiapp.com and we'll help with any issues or questions you may have. We get back to everyone as quickly as possible. We're a small team, so please be patient - we want to get your answers!

4. Why is my transaction still pending?

A bank or credit union transaction usually takes 3-4 business days to complete via the Automated Clearing House network (ACH) used by banks to transfer funds. Please note that transfers take longer to complete if over a weekend or a holiday. If you are sure that there is an issue with your transaction, reach out to us at support@frankiapp.com. Keep in mind that an email address can only be associated with one Franki account.

5. Why did the transaction fail?

Sometimes transactions to or from a bank or credit union can fail. Here are a few reasons why this can happen:

 - Insufficient funds.
 - There are insufficient funds in the sending bank or credit union account to complete the transaction.
 - Frozen account.
 - A bank or credit union account has been frozen. Other reasons. A bank or credit union rejects the transaction for some other reason.

If a transaction fails, please contact your bank or credit union to check on the status of your account. Then either re-initiate the transaction or ask your financial institution why the transaction cannot be processed.