Help Center

General Questions

Account & Login Issues

Forgot your login info?

Tap "Use Phone or Email" on the login screen, then "Forgot your password." Follow the instructions sent to your email or phone.

Reset your password?

Contact support@frankiapp.com and the team will send you a password reset email.

Email/phone number already in use?

Contact support@frankiapp.com for assistance.

Content & Community

Community Guidelines

Franki is for discovering & sharing the best local spots so all video content should reflect that! Non-reviews, irrelevant or inappropriate content may be removed. Read our full Community Guidelines here.

Deleting your account

Visit the "Delete Profile" option in the three-dot menu of your profile. Deleting your account is permanent, so any earnings or videos stored in the account may not be available to you after deletion.