Portillo's Naperville

Legendary hometown favorite! Beef, burgers, beer, hot dogs

This Portillo’s location is a complete disaster. From start to finish, everything about our visit was frustrating and disappointing. It’s clear there’s no attention to detail, customer service, or food quality here. First, the kiosks are set up to deceive customers, with default options that upsell large items unless you’re paying close attention. My receipt jammed, leaving me unsure